Terms & Conditions
Last updated: 12 August 2026
About These Terms
These Terms and Conditions set out the basis on which Illuminated Heart provides spiritual activation, healing and guidance services to the client. By booking, paying for or attending a session, the client confirms that they have read, understood and agreed to these Terms. These Terms should be read alongside the Illuminated Heart Privacy Policy and Policies referred to below and take effect from the date of booking.
1. Nature of the Service
Spiritual healing is a complementary wellbeing practice and is not a substitute for medical, psychological, psychiatric, legal or financial diagnosis, advice or treatment, or emergency care.
Please continue to follow the advice of your healthcare professionals.
Illuminated Heart and its practitioner provide services intended to help:
Spiritually activate, heal and guide the client along their journey, as a way of service to humanity.
Empower the client, providing them with tools and techniques for the client to become autonomous, independent and self-reliant.
Deliver every session from the heart, with respect for the client's beliefs, boundaries and pace.
a) Contraindications and precautions
Do not use these therapies in place of emergency medical treatment (for example: chest pain, severe bleeding, stroke, loss of consciousness).
If you have a serious or unstable medical condition, recent major surgery, or are currently under active medical treatment, consult your healthcare provider before booking a session.
If you are experiencing active psychosis, severe mania, or suicidal thoughts, these therapies may be supportive only alongside specialist mental‑health care.
Please tell your practitioner about any implanted medical devices (pacemaker, insulin pump, etc.), pregnancy, or other conditions that may affect hands‑on or hands‑above work.
If you are taking prescribed medication, continue to take it as directed; do not stop or change medication without consulting your prescriber.
b) How these therapies are intended to be used
The spiritual activating, healing and guiding modalities are complementary: they can help with bringing clarity to navigating life, relaxation, emotional support, stress reduction, and well-being, and may assist recovery when used alongside conventional medical or psychological treatment. They are not intended to replace diagnosis, treatment, or medication from qualified healthcare professionals.
2. No Guarantees or Promises
Please note that:
Results vary between individuals.
No specific outcomes can be guaranteed.
Spiritual activating and healing sessions are intended to support wellbeing and personal growth.
Spiritual guidance services are intended to provide tools and techniques to help bring clarity and direction when navigating through life.
3. Client Responsibility
It is the sole responsibility and the free will of the client:
For their own decisions, actions and applying what is taught or guided for them.
To seek appropriate professional healthcare when required.
For providing accurate information regarding their wellbeing.
Practitioner’s responsibilities:
It is the practitioner’s responsibility to:
• Provide the client with a safe and comfortable container/environment for them to be open and ready to receive the services they requested.
• Provide the client with the services they requested in the safest, most comfortable, professional and efficient manner.
Client’s responsibilities:
Receiving activations and healings is a two-part process:
The Spiritual activator and healer provide the session, facilitating the process of change and transformation.
It is the client’s responsibility to follow the ‘Post Session Integration Guidance’ provided to them, and to apply the techniques and methods given, to support the success of the process.
All decisions remain the client's own and are made through their free will. The practitioner offers suggestions and recommendations based on their training and experience only.
4. Mental Health & Crisis Situations
All spiritual activating, healing and guiding services provided by Illuminated Heart are not suitable as a replacement for crisis support or emergency mental health care.
If you are in crisis, or at immediate risk of harming yourself or someone else, please contact the emergency or crisis services straight away rather than booking or waiting for a session.
In an emergency, call 999. For urgent medical or mental health advice that is not an emergency, call NHS 111 and select the mental health option. Samaritans can be reached free of charge, at any time, on 116 123.
Please seek medical or psychological help and let the practitioner know that a session may need to be postponed, if you are experiencing thoughts of suicide or self-harm, an acute mental health crisis, or any new, severe or worsening physical symptoms.
5. Consent to Receive Healing
Prior to arranging a spiritual activating, healing or guiding session, clients must provide explicit informed consent, confirming:
The client understands the nature of the service.
The client participates voluntarily.
The client may stop a session at any time.
Age Requirements
In general, Illuminated Heart provides spiritual activating, healing and guiding services to people 18+ years of age.
Anyone who is under the age of 18 and wishes to receive any of the spiritual activating, healing or guidance services:
Must have the explicit written consent of a parent or legal guardian, confirming:
The client understands the nature of the service.
The client participates voluntarily.
The client may stop a session at any time.
Bookings must be made via the parent/s.
Must have a parent accompany/chaperone them during all sessions.
Please refer to the 'Age' section of the Illuminated Heart Policies for further guidance for anyone under the age of 18 who wishes to receive services.
6. Distance/Remote Healing
Illuminated Heart offers selected sessions remotely as well as in person. Remote sessions are booked in the same way as in-person sessions and are subject to the same terms.
Remote sessions can be conducted with or without a video call, and by agreement at an appointed time while the client rests quietly in a private space.
No physical contact takes place during a remote session.
Joining details are sent in advance.
Please be ready five minutes before the start time, in a quiet and private space where you will not be disturbed for the full length of the session.
For video calls, a reliable internet connection and a device with a working camera, microphone and speaker are required. If the connection fails and cannot be restored within the session time, a rescheduled session will be offered.
7. Confidentiality
All information the client shares during enquiries, consultations and sessions is treated as private and confidential and is used only to provide the client's sessions and to keep appropriate records.
Nothing is shared or disseminated outside our sessions.
Please refer to my ‘Privacy Policy’ for full details.
What information is kept confidential
Everything shared during enquiries, consultations and sessions is treated as confidential. This includes contact details, health and wellbeing information, session notes, and anything discussed, received or observed during a session.
Situations where disclosure may be legally required
Confidentiality may be limited where disclosure is required or permitted by law. This includes situations where there is a serious risk of harm to the client or another person, where a child or vulnerable adult may be at risk, or where disclosure is required by a court or other lawful authority. Wherever possible, the client will be told before any disclosure is made.
How session notes are stored and protected.
8. Delays, Rescheduling, Cancellation & Refund Policy
Delays
It is the client’s responsibility to ensure they manage their time and plan accordingly to ensure they turn up on time.
A grace period of 15 minutes will be granted.
Any delays beyond this grace period will be classified as a no-show.
Rescheduling
From the client:
If unforeseen events or circumstances mean that the client must reschedule their appointment, at least 24 hours' notice is required, and an alternative time will be offered.
From the practitioner:
If unforeseen events or circumstances mean that the practitioner has to reschedule an appointment, Illuminated Heart will offer an alternative time and apply a 25% discount to the rescheduled session as compensation.
Cancellations
From the client:
If unforeseen events or circumstances mean that the client has to cancel their appointment, the following refunds apply:
For notice provided less than 24 hours before the appointment, Illuminated Heart will provide a 25% refund.
For notice provided at least 24 hours but less than 48 hours before the appointment, Illuminated Heart will provide a 50% refund.
For notice provided 48 hours or more in advance, Illuminated Heart will provide a full refund.
From the practitioner:
If unforeseen events or circumstances mean that the practitioner has to cancel an appointment, the client will receive a full refund or may choose an alternative appointment time instead.
No-show
If a client does not attend an appointment and has given no prior notice, no refund will be given. Arrival more than 15 minutes after the start time is treated as a no-show.
9. Payment Terms
The following payment terms apply to all bookings:
Payment deadlines
Payment in full is required at the time of booking, unless a payment plan has been agreed in advance. A booking is only confirmed once payment has been received.
Accepted payment methods
Payments are to be made digitally, via one of the following:
Bank transfer
Through the website booking system
Cash payments are not accepted.
Cheque payments are not accepted.
Payment plans can be arranged prior to receiving the spiritual activating, healing and guiding services.
10. Boundaries & Professional Conduct
a) Respecting our boundaries, safety and dignity:
Physical contact:
Throughout all the sessions provided, clients will always remain fully clothed to protect their privacy and dignity, and in some cases, will have a blanket draping over them, if required.
Throughout all the sessions provided, there will never be any physical contact with any intimate/erogenous zones. For any instances where healing energy is required to flow through chakras or meridians which move through these areas, hands will always be placed a few inches above, never making any physical contact.
During in-person sessions:
Some healing modalities require the session to take place in person and involve physical contact at specific locations on the body. The practitioner will explain what this involves before the session begins, and the client is welcome to bring a chaperone or to choose a remote session instead.
The Life Activation, Egyptian Aura Healing and Crystal Healing & Reading must be carried out in-person.
Universal Rays Healing™ can be done remotely but it is ideal for it to be done in-person.
For Life Activations:
Before the session begins, the practitioner will ask permission if it is ok to provide the client with a light, gentle, professional and respectable hug to help energetically and gently open the client’s heart to receive the specific frequencies of light from this healing system.
The practitioner will be required to place hands lightly on the shoulders and on and around the crown during specific stages of the session. This will be explained in advance.
For Universal Rays Healing™:
For in-person sessions: the practitioner will be required to make contact, placing hands lightly on non-intimate areas.
For areas where chakras or meridians run through intimate/erogenous zones, hands will always be placed a few inches above with no physical contact.
For Crystal Healing & Reading:
Crystals will be handed to you to place on specific locations of the body.
Your consent for physical contact will always be obtained before the session.
Your safety, consent, boundaries and comfort will always be honoured and respected as my highest priority.
b) Respecting our boundaries with clear, honest, transparent and upfront communication
i) Being clear and transparent:
The practitioner and the client agree to communicate with each other as honestly, clearly and transparently as they can.
ii) Being honest through self-awareness:
There may be resistances or emotional reactions – especially since the client works with resolving shadow aspects, ego resistances, energy distortions and unresolved karma – as their unconscious energy arises.
As the client moves through the sessions, these responses shift, their consciousness begins to expand and their energy rises to a higher vibration.
Embracing these responses as a natural part of the process is important, as it helps the client move through them and reach the shifts, changes and transformations they are seeking.
If any guidance does not make sense in the moment to the client, then, the client is asked to allow themselves to sit with it and revisit it later. When they allow their energy to shift, their perspectives broaden and their consciousness expand through learning and experiencing more life, revisiting the guidance can be seen from a higher vibration and clearer and more experienced vantage point.
iii) Being upfront to keep a healthy and positive professional working relationship:
If the client is unsure, unhappy or unsatisfied with any of the services, the client is asked to discuss with the practitioner first instead of leaving any destructive reviews, since most disagreements or friction arise from innocent misunderstandings.
Illuminated Heart may update these Terms from time to time. The version in force is the one published at the time of booking, and any material change will be notified to the client before their next session. If the client has any question or concern about these Terms, or about a session they have received, they are asked to contact the practitioner directly in the first instance so the matter can be resolved.
11. Scope of Intuitive or Spiritual Guidance
Where a session includes intuitive guidance, channelling or energy readings, the following applies:
Information received should be viewed as spiritual guidance only.
It is the client’s responsibility and free will to use their own judgement and make their own life decisions.
No specific financial advice, no medical diagnosis and no pre-determined predictions
12. Intellectual Property
All materials created and shared by Illuminated Heart with the client remain the intellectual property of Illuminated Heart, including:
Meditations, tools and techniques
Healing recordings
Written guides
Courses or workshops
These materials are provided for the client's own personal use only. They may not be copied, recorded, shared, published, resold, redistributed or used to teach others without the prior written permission of Illuminated Heart.
Session notes and personal information are stored securely, are accessible only to the practitioner, and are kept only for as long as necessary; please refer to the Illuminated Heart Privacy Policy for full details of how client data is stored, used and protected.
13. Limitation of Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. Subject to that, Illuminated Heart is not liable for any indirect or consequential loss, or for any decision the client takes or does not take as a result of a session, and its total liability in connection with any session is limited to the fees paid for that session. Nothing in these Terms affects the client's statutory rights as a consumer.
14. Right to Refuse or Terminate Services
Illuminated Heart reserves the right to decline or discontinue services where:
A client's needs are outside of its scope of practice.
There are safety concerns.
Boundaries are repeatedly crossed.
If any client becomes aggressive, abusive, violent, accusatory, insulting or provide false claims to attack the reputation of Illuminated Heart or the practitioner (online or offline), then, Illuminated Heart reserves the right to cease providing its services for its safety and wellbeing.
15. Governing Law
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16. Accessibility, Inclusivity & Non-Discrimination
Respecting our identities and beliefs
Illuminated Heart is committed to treating all clients fairly and respectfully.
Everyone is welcome to receive activation, healing and guidance, regardless of gender, race, disability, sexual orientation, religion or belief, subject only to the age requirements set out in the Consent to Receive Healing section.
Differing views or beliefs
No two humans have the exact same belief systems. It’s perfectly ok for us to not share exactly the same view on everything.
Please bear in mind, our views, beliefs and perspectives are always changing and re-shaping over time.
Where the practitioner and the client hold differing views, the practitioner kindly and respectfully asks the client to sit with what has been shared. Over time, and with more life experience, the client may come to see it differently, and if they do not, that is entirely fine. The client is invited to take on board only what genuinely serves their own growth, enrichment and advancement.
By booking a session with Illuminated Heart, the client confirms that they have read, understood and accept these Terms and Conditions, including the sections on client responsibility, no guarantees, professional boundaries, mental health and crisis exclusions, and limitation of liability.